FAQ - Polar Balaclavas

Frequently Asked Questions - Polar Balaclavas

Use

How do I wear my fleece balaclava correctly?
Put on the balaclava by first slipping it over your head, then adjust the face opening for optimal comfort. Make sure the fabric fully covers your neck and ears for maximum protection against the cold.

Can I wear my balaclava under a ski helmet?
Yes, our fleece balaclavas are designed to be worn under a ski or snowboard helmet. Their thin, stretchy fabric adapts perfectly without causing discomfort.

What temperatures is it suitable for?
Our polar balaclavas are ideal for temperatures ranging from -15°C to 5°C. They offer excellent protection against wind and cold during your winter activities.

Can I use it for activities other than skiing?
Absolutely! Our balaclavas are perfect for skiing, snowboarding, winter hiking, cycling, motorcycling, or simply for your daily winter commutes.

Interview

How do I wash my fleece balaclava?
Machine wash your balaclava at a maximum of 30°C with similar colors. Use a delicate cycle and a mild detergent without fabric softener to preserve the properties of the fleece fabric.

Can I use the tumble dryer?
We recommend air drying to prolong the life of your balaclava. If you use a tumble dryer, choose a low temperature setting.

How to prevent pilling?
Wash your balaclava inside out, avoid excessive rubbing, and do not wash it with clothes that have zippers or Velcro. A gentle wash will preserve the softness of the fleece.

How often should I wash it?
Wash your balaclava after 3 to 5 uses, or as soon as it is visibly dirty. Washing too frequently can prematurely wear out the fibers.

How to store it between seasons?
Wash and dry your balaclava thoroughly before storing it. Keep it in a dry place, away from direct sunlight, ideally folded in a drawer or box.

Size and Comfort

How to choose the right size?
Our fleece balaclavas are generally available in one size thanks to their stretch fabric which adapts to most adult body shapes.

Is the fabric breathable?
Yes, fleece is naturally breathable, allowing moisture to escape while retaining warmth, even during intense activities.

Delivery and Returns

What are the delivery times?
We ship within 24-48 hours. Delivery usually takes 3 to 5 business days in mainland France.

Can I return my balaclava if it doesn't suit me?
Yes, you have 14 days to return your unworn item in its original packaging for a full refund.

Any other questions?
Feel free to contact us via our contact page. Our team will be happy to answer you!